What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose to fund your account. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount to
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reconcile your wallet balance; we do not store your mobile banking PIN or full wallet credentials. We also collect device and session data — your IP address, browser type, and pages visited — to keep your account secure and to detect unusual login activity. Cookies help
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us remember your session so you do not have to log in again on the same device. We retain account data for as long as your account is active and for a period after closure as required by applicable law. You can request a copy of
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the data we hold on you, ask us to correct inaccuracies, or request deletion by contacting our support team. Whether we can fully action a deletion request may depend on legal retention obligations in your jurisdiction. We do not sell your personal data to third parties.
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Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.